ADMINISTRATIVE UNIT
Division of Information and Communication Technologies – DTIC
OUR Objective
To manage and administer information and communication technology (ICT) resources and services to support institutional processes, through the modernization of institutional IT service infrastructure, the appropriate use of resources, and technological innovation, contributing to the achievement of the University’s strategic and mission objectives.
SERVICE Catalog
SERVICE Communications
Videoconferencing
Platforms are accessible from desktop computers, web browsers, and mobile devices.
The videoconferencing and hybrid classroom access service (Teams, Zoom, Streaming) enables virtual meetings, live classes, and large-scale events.
RESPONSIBLE
Hybrid Classrooms, Zoom, Teams, and Streaming
REQUEST Requirements
1.The request must be submitted in advance of the event and include the applicant’s contact information, start and end date and time, and a description of the activity.
2. If recording of the videoconference is required, approval from the speaker or participants must be obtained and indicated in the request.
Note: Estimated response time: 2 business days.
SERVICE Connectivity
Internet Access
Internet connection.
RESPONSIBLE
Internet connection.
REQUEST Requirements
1.Request a service review by indicating the equipment location (school, building, floor, office, extension) in order to proceed with the inspection.
Note: Estimated response time: 2 business days.*
*Depending on the issue and the internet service provider.
Intranet Access
Access to the protected network for the use of technological resources (applications, printers, IP telephony, etc.).
RESPONSIBLE
Users, passwords, roles, and permissions – Information Systems
REQUEST Requirements
1.Request, at the beginning of the employment relationship and/or for reactivation, the sending of intranet access credentials, which will be sent to the personal email address registered in the user’s records.
Note: Estimated response time: 2 business days.
VPN Service
Allows secure access to the institutional network from external locations, ensuring information confidentiality.
RESPONSIBLE
Connectivity and Networks
REQUEST Requirements
1.The user requests the creation and/or access to the university’s remote network by providing full name, username, validity period, institutional email, and extension.
The head of the UAA must register the user’s information.
Note: Estimated response time: 2 business days.
WiFi Internet Access
Wireless access to the institution’s collaborator network through mobile devices and laptops.
RESPONSIBLE
Connectivity and Networks
REQUEST Requirements
1.The Academic Administrative Unit requests access for external personnel to the University by registering full names, type and identification number, personal email, contact number, and length of stay.
2.Administrative staff and professors must log in using their credentials to access the new versions system.
3.Students must log in using their credentials to access the academic system.
Note: Estimated response time: 2 business days.
INFRASTRUCTURE TI
Alfresco
It is the institutional system for managing electronic content (documents and records) in accordance with the Document Retention Tables (TRD) of the Units.
RESPONSIBLE
Document Management – DTIC
REQUEST Requirements
1.To request access, you must include in the ticket your full name, type and identification number, personal email address (Hotmail, Gmail, Yahoo), mobile phone number, and attach the appointment resolution.
Note: Estimated response time: 2 business days.
Auditorium Loan (Alberto Elías Hernández) and Videoconferencing Rooms
Academic events, conferences, and videoconferences are held.
RESPONSIBLE
IT Support
REQUEST Requirements
1.Auditorium use is subject to verification or evaluation of the event by the administration and compliance with the building usage policies.
2.The auditorium reservation must include the event name, date, time slot, and the person responsible for receiving and handing over the auditorium.
Note: Estimated response time: 2 business days.
Computer Room Loan – Students
Loan of equipment for students who require computer equipment.
RESPONSIBLE
Reception – Mauricio Delgado
REQUEST Requirements
1.To access the rooms, the student must confirm their reservation at the reception desk and present an identification document to receive the access card.
Note: Estimated response time: 2 business days.
Computer Room Loan – Faculty
Loan of computer rooms for classes, tutorials, or activities that require computer equipment.
RESPONSIBLE
Mauricio Delgado
REQUEST Requirements
1.This process is carried out through the CENITC ROOM RESERVATION SYSTEM, where the applicant verifies availability according to class schedules.
2.The professor reserves the computer room by specifying the number of participants, date, time slot, and the objective of the class.
Note: Estimated response time: 2 business days.
DNS
Service that allows assigning domain names to the different elements that are part of the network.
RESPONSIBLE
Connectivity and Networks
REQUISITOS PARA LA Solicitud
1. La escuela solicita acceso a personal externo de la universidad, registrando los nombres completos y el tiempo de su permanencia.
2. En el caso de los administrativos y profesores se debe revisar el equipo de computo en el cual esta trabajando para validar su conexión.
3. Los estudiantes deben ingresar con sus credenciales de acceso al sistema académico.
Nota: Tiempo estimado de atención 2 días hábiles.
IP Telephony
Service for handling telephone calls through the institutional data network between different campuses via LAN–MAN–WAN networks.
RESPONSIBLE
Connectivity and Networks
REQUEST Requirements
1.The user must provide the following contact information: full name, extension number, and location.
Note: Estimated response time: 2 business days.
Structured Cabling
Service for the installation of network outlets with access to the institutional data network.
RESPONSIBLE
Connectivity and Networks
REQUEST Requirements
1.Approval from the UAA head and submission of the following information: name of the person responsible for the project, position, Unit to which they belong, and number of points.
2.Transfer of funds to cost center 7024. Once the transfer is completed, DTIC initiates the procurement process for materials and the subsequent execution of installation work.
Note: Estimated response time: 2 business days.
SERVICE Information
Data and Information Storage
Service responsible for storing data and information in repositories and databases.
RESPONSIBLE
REQUISITOS PARA LA Solicitud
1. La solicitud debe realizarse con anterioridad al evento y suministrar datos del contacto del solicitante, fecha y hora de inicio y finalización, descripción de la actividad a realizar.
2. Si requiere grabación de la videoconferencia se debe contar con la aprobación del expositor o particiapntes e indicar dentro de la solicitud.
Nota: Tiempo estimado de atención 2 días hábiles.
INSTALLATION Peripherals
Computer Equipment and Peripheral Management
Installation, configuration, and preventive maintenance of base software for equipment assigned to administrative staff and faculty of the institution (e.g., keyboards, mouse, printer).
RESPONSABLE
REQUISITOS PARA LA Solicitud
1. La solicitud debe realizarse con anterioridad al evento y suministrar datos del contacto del solicitante, fecha y hora de inicio y finalización, descripción de la actividad a realizar.
2. Si requiere grabación de la videoconferencia se debe contar con la aprobación del expositor o particiapntes e indicar dentro de la solicitud.
Nota: Tiempo estimado de atención 2 días hábiles.
SERVICE Security
Antivirus
It is an essential tool to protect personal and institutional information from threats such as viruses, malware, ransomware, and other digital risks that may compromise the integrity of our systems.
RESPONSIBLE
IT Support (Hardware and Software)
APPLICATION Requirements
1.In the request, provide the location, equipment inventory number, and user contact information.
Note: Estimated response time: 2 business days.
User and Role Assignment
Roles allow users of an information system or the institutional network, after authentication, to obtain privileges or permissions that enable them to perform specific tasks, depending on their functions or assigned activities.
RESPONSIBLE
Users, passwords, roles, and permissions – Information Systems
APPLICATION Requirements
1.Provide the user, the systems for which access activation is required, and the cost centers.
Note: Estimated response time: 2 business days.
SOFTWARE AND APPLICATIONS
APP
It is a digital ID that allows the identification of the entire university community for access to the institution, including students, professors, administrative staff, and alumni.
RESPONSIBLE
Operation - Mobile
APPLICATION Requirements
1.The user must have an active affiliation to access the app.
Note: Estimated processing time: 2 business days
Configuration of Development, Testing, Training, and Pre-production Environments
Preparation and configuration of environments for development and quality assurance processes across different information systems.
RESPONSIBLE
Hardware and Software IT Support
APPLICATION Requirements
Note: Estimated processing time: 2 business days.
It is a digital messaging system that allows the exchange of messages with attachments through information networks.
RESPONSIBLE
APPLICATION Requirements
1. Email credentials will be sent to the user’s personal email address registered in their records (different from UIS). For functional accounts, credentials will be sent to the email of the head of the UAA to which the account belongs.
Students must send a message to admincorreo@correo.uis.edu.co from their personal email account, which must be the same one registered in the academic system.
Note: Estimated processing time: 2 business days.
Hosting
Service for hosting software components on physical or virtual servers.
RESPONSABLE
Soporte informático hardware y software
APPLICATION Requirements
Note: Estimated processing time: 2 business days.
Information Systems Development
Service that includes requirements gathering, analysis, development, testing, and deployment of institutional information systems.
– Modification or adjustments of software.
RESPONSIBLE
Hardware and Software IT Support
APPLICATION Requirements
Note: Estimated processing time: 2 business days.
Institutional Website
Institutional website available to the public that integrates information on institutional services, procedures, news, events of interest, policies, and regulations.
RESPONSIBLE
Website
APPLICATION Requirements
1.In the application, the user must select the help topic according to the request to be carried out on the website. Additionally, the user must attach the following information depending on the case: URL, image, content and/or paragraph, dates, UAA.
Note: Estimated processing time: 3 business days.
Service Desk Platform
Platform for registering service requests through tickets, allowing the provision of solutions and functional and technical support to meet end-user operational requirements.
RESPONSIBLE
Service Desk Users
APPLICATION Requirements
1. Access the MDA platform using your credentials, navigate to the latest versions, and submit the request requiring support. Attach screenshots that support the process.
Note: Estimated processing time: 2 business days.
Software Installation Service on Computer Equipment – Hardware and Software Support
On-demand software installation on computing equipment used by administrative staff or faculty.
RESPONSIBLE
Hardware and Software IT Support
APPLICATION Requirements
1.Before installing or uninstalling any program, authorization from the Head of the Academic or Administrative Unit is required.
The installation can only be managed by DITIC, and only UIS-approved and licensed applications may be used.
Note: Estimated processing time: 2 business days.
Source Code Versioning
Service responsible for managing version control of software code generated during different software development activities.
RESPONSIBLE
Hardware and Software IT Support
APPLICATION Requirements
Note: Estimated processing time: 2 business days.
Technical Concepts
Issuance of technical concepts for the purchase of IT equipment or acquisition of software for institutional use.
RESPONSIBLE
Technical Concepts
APPLICATION Requirements
1.List the equipment and/or licenses to be purchased, including specifications and quotations.
Note: Estimated processing time: 2 business days.
Web Development Service
Audiovisual Production for Web
This service includes the conceptualization, scriptwriting, recording, editing, and post-production of videos intended for the University’s web platforms. It ensures visual quality and graphic consistency with the institutional identity, integrating accessibility criteria such as subtitles and other inclusive resources.
The result is optimized audiovisual pieces that strengthen institutional communication in the digital ecosystem, offering clear, engaging, and accessible content for the entire community.
RESPONSIBLE
Web Development Team
Requirements for the Request
- Submit the request through the Help Desk.
- Define the objective and scope of the video.
- Approve the script.
- Coordinate the recording.
- Approve the final product.
Note: Response time for the request is 2 business days. Closing time depends on the process.
Institutional Website
Institutional website available to the public that integrates information on institutional services, procedures, news, events of interest, policies, and regulations.
RESPONSIBLE
Website
REQUEST Requirements
1.The user must select the help topic according to the request to be carried out on the website. Additionally, the following information must be attached depending on the topic:
URL, photo, content and/or paragraph, dates, Academic Administrative Unit (UAA).
Note: Estimated response time: 3 business days.
Photography for Web
This service includes the capture, storage, editing, and publication of photographic material for use on the University’s web platforms. It ensures visual quality and graphic consistency with the institutional identity, making sure each image strengthens the University’s digital presence.
In addition, it ensures compliance with accessibility criteria and legal regulations, managing the corresponding permissions for the use of images. The result is optimized photographs that provide an inclusive, consistent, and sustainable experience within the institutional web ecosystem.
.
RESPONSIBLE
Web Development Team
Requirements for the Request
- Submit the request through the Help Desk.
- Indicate the date, place, and objective of the photo session.
- Coordinate logistical details with the team.
- Approve the delivered material.
Note: Response time for the request is 2 business days. Closing time depends on the process.
Web Design and Development
his service includes the analysis of information for structuring digital web solutions and the creation of designs integrated with the University’s visual identity. Its main objective is to develop accessible, intuitive websites that comply with current regulations, ensuring a quality user experience.
RESPONSIBLE
Web Development Team
Requirements for the Request
- Submit the request through the Help Desk.
- Attach the basic information of the website or requirement.
- Participate in information-gathering meetings.
- Validate design proposals.
- Approve the final version for publication.
Note: Response time for the request is 2 business days. Closing time depends on the process.
Web Technical Support
This service is focused on the management of incidents and technical requests related to the operation, security, and access of the University’s websites.
Its purpose is to guarantee operational continuity, the protection of information, and the availability of institutional content, offering timely and reliable solutions that ensure a stable and secure digital environment for the university community.
RESPONSIBLE
Web Development Team
Requirements for the Request
- Submit the request through the Help Desk, reporting the incident.
- Describe the reported problem.
- Attach evidence (if applicable).
- Wait for diagnosis and solution.
Note: Response time for the request is 2 business days. Closing time depends on the process.
Help Desk
Extension lines: 2635 – 2630
DOCUMENTS AND Regulations
POLICIES Administrative
Information Security and Privacy Policy
View PDF document
Implementation Manual for Information Security and Privacy Policies
View PDF document
OUR Functions
Manage IT and telecommunications resources.
Lead and coordinate information systems to support academic and administrative processes.
Provide guidance and deliver IT services within the institutional modernization process.
PROCESS Functions
Manage servers and perform backups of the institutional database.
Provide guidance and support in IT services and resources.
Carry out the construction and maintenance of the institutional data network.
Design and develop software.
Perform software maintenance.
Manage Centic resources.
Measure process performance through management indicators and monitoring activities.
Continuously improve processes through the implementation of corrective, preventive, and improvement actions.
Ensure the security and privacy of digital information processed, transmitted, and stored within and through technological resources and services used to support mission-related, strategic, support, and institutional evaluation processes under the custody of DTIC.
Define guidelines for the use and care of digital information assets that utilize technological services under the responsibility of DTIC.
Implement physical and logical access controls for digital information assets that support institutional processes.
TECHNOLOGICAL Infrastructure
Logistical Resources and ICT Infrastructure
View PDF document
USER Support
- Help Desk: Log in with credentials for new versions
Extensions: 2635 – 2638
- Student Email: admincorreo@correo.uis.edu.co
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OUR
Team
Carolina
DURÁN SEPÚLVEDA
Help Desk Lead
Extensión: 2638
Edgar Antonio
MESA RINCÓN
Head of DTIC
Extensión: 2160
Edwin Hernando
ORDOÑEZ MANTILLA
TIC Support Lead
Extensión: 2797
Gilberto Javier
DÍAZ TORO
TIC Advisor to the Rector’s Office
Extensión: 2048
Juan Manuel
GARZÓN ESCOBAR
Web Development Team Lead
Extensión: 1387
Leidy Yadira
PEÑUELA RUEDA
Networks and Connectivity Lead
Extensión: 2140
Mauricio
DELGADO DELGADO
Technical Support and CENTIC Labs Lead
Extensión: 1250
Moisés
GONZÁLEZ CARREÑO
Academic Technical Support Lead
Extensión: 2980
Would you like more information?
Contact Us
Division of Information and Communication Technologies – DTIC
Telephone: +57 (607) 634 4000
Extension: 2161 – 1247
Email: dtic@uis.edu.co
Campus Central UIS
Bucaramanga, Santander
Carrera 27 calle 9
Edificio administración 2, primer piso
Office Hours
Monday to Friday
7:00 a. m. – noon
2:00 p. m. – 5:00 p. m.