ADMINISTRATIVE VICE-RECTOR'S OFFICE
Quality Management System
OUR OUR
Universidad Industrial de Santander is a public and autonomous institution committed to the effectiveness, efficiency, efficacy, and continuous improvement of its strategic, mission-related, evaluation, and support processes, in line with its Institutional Project. Since 2009, UIS has held ISO 9001:2015 certification, which has raised its quality standards. This Quality Management System (QMS) makes it possible to standardize processes, foster a culture of quality, increase stakeholder satisfaction, and build trust in its processes. UIS is committed to strengthening a culture of quality and continuous improvement in its academic and administrative activities, contributing to the development of Higher Education.
OBJECTIVES OF THE Quality Management System
- Ensure adequate and appropriate support for the development of UIS’s mission-related processes.
- Manage and administer the University’s available capacity to maximize the results of its mission-related processes.
- Foster a culture of addressing current and potential problems in the University’s processes.
- Achieve a highly favorable perception among stakeholders regarding the products and services offered by the University.
- Strengthen a culture of self-monitoring among University staff.
- Provide stakeholders with products and services within the required timeframes and according to their needs.
- Provide stakeholders with accurate, clear, and respectful information that facilitates their interaction with the Institution.
PROCESS Approach
Universidad Industrial de Santander adopts a process-based approach that interrelates the different Strategic, Evaluation, Mission-related, and Support processes. This approach is represented in the University’s Process Map and consolidates the documented information of the Quality Management System.
The documented structure of each process is defined in the Process Map. To access this information, users must log in to the University’s INTRANET, which can be accessed on or off the University Campus.
STEPS TO Access the Documentation
To access the documentation for the University’s processes within the Integrated Management System, follow these steps:
Step 1
Click the “Intranet” link.
Step 2
Enter your Intranet username and password.
Step 3
Locate the “Sistema de Gestión Integrado” (Integrated Management System) link and search for the documentation in the “Mapa de Procesos” (Process Map).
Process
map Access the Intranet and view our Process Map.
EXPLORE Intranet
Access the University network and view all its processes.
KEY Achievements
2008
Certification of the UIS Quality Management System under the NTC ISO 9001:2000 standard for Mission-related, Strategic, Evaluation, and Support processes.
2010 and 2011
Surveillance audit of the Quality Management System (QMS) conducted by the certification body.
2013
Certification of the Conciliation Center under NTC 5906:2012 through 2016.
Participation in the Colombian Management Quality Award, becoming the first university in the country to participate in this award, led by the Administrative Vice-Rector’s Office.
2015
Renewal of the Institutional Quality Certification under NTC GP 1000:2009 and NTC ISO 9001:2008 through 2018.
2017
Surveillance audit under ISO 9001:2008 conducted by the certification body.
Surveillance audit of the Conciliation Center under NTC 5906:2012.
2019
Renewal of the Conciliation Center certification under NTC 5906, valid through 2022.
2021
Renewal of the Quality Certification through 2024.
2023
Renewal of the Conciliation Center certification under NTC 5906:2012 through December 2025.
Surveillance audit of the Institutional Quality Management System (QMS) under ISO 9001:2015.
2009
Update to the NTC ISO 9001:2008 standard and certification of the Legal Consulting Office, becoming the first in the country to be certified under this standard. Certification under NTC GP 1000:2009 through 2012.
2012
Renewal of the Institutional Quality Certification, including certification of the Language Institute through 2015.
Participation in the sample of universities for the project “Methodology for Process-Based Management in Accredited Colombian Universities,” conducted by Universidad de Medellín.
2014
Surveillance audit of the Quality Management System (QMS) conducted by ICONTEC.
Participation in the survey for the research project “Impact of Management Standards on Public Entities in Colombia,” conducted by the Institute of Studies of the Public Prosecutor’s Office (IEMP).
2016
Renewal of the Conciliation Center certification under NTC 5906 through 2019.
Surveillance audit under ISO 9001:2008 conducted by the certification body.
2018
Recertification of the Strategic, Evaluation, Mission-related, and Support processes under the new version of the NTC ISO 9001:2015 standard.
2020
Surveillance audit of the Institutional NTC ISO 9001:2015 certification.
2022
Successful ICONTEC surveillance audit of Universidad Industrial de Santander’s Quality Management System certification under NTC ISO 9001:2015.
2024
Renewal of the Institutional Quality Management System (QMS) certification under ISO 9001:2015 through 2027.
Surveillance audit of the Conciliation Center.
STRATEGIC Context
The analysis of the University’s strategic planning provides a comprehensive overview of the institution’s activities and operations, making it possible to establish strategies that help maintain operations in the short, medium, and long term. The University’s planning framework is set out in the Institutional Project, approved through Superior Council Agreement 26 of 2018, and in the Institutional Development Plan 2019–2030, approved through Superior Council Agreement 047 of 2019.
To strengthen the system and comply with regulatory requirements, several analysis tools have been developed to identify the interrelationships among different factors, including the internal and external context, stakeholder groups, strategic planning, opportunities, roles and responsibilities, and institutional information exchange. These are supported by knowledge management and change management.
Document Update Bulletin
DOCUMENT Rationalization
Quality Management System Document Rationalization (2020–2024)
Total Updated 852
Total Created 229
Total Deleted 178
RATIONALIZED Documents
1259
Universidad Industrial de Santander presents the results of document rationalization over the last five years (2020–2024) within the framework of the Quality Management System.
| Year | Updated | Created | Deleted | Total |
|---|---|---|---|---|
|
2020 |
258 |
80 |
64 |
402 |
|
2021 |
209 |
49 |
27 |
285 |
|
2022 |
96 |
37 |
26 |
159 |
|
2023 |
117 |
28 |
20 |
165 |
|
2024 |
172 |
35 |
41 |
248 |
|
Total |
852 |
229 |
178 |
1259 |
GENERAL DOCUMENTS Quality Management System
To strengthen knowledge management and communicate changes and updates to Quality Management System documentation, the following documents are provided: the Guidelines, the Integrated Management Manual, several cross-cutting procedures applicable to the University’s processes, and bulletins reflecting changes in documentation.
UIS Integrated Management Manual
PDF Document | Version 16 – 2025
PQRS Petitions, Complaints, Claims, and Suggestions
MANAGEMENT REVIEW
Quality Management System
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Universidad Industrial de Santander reviews its Quality Management System at planned intervals to ensure its continuing suitability, adequacy, effectiveness, and alignment with the Institution’s strategic direction.
STAKEHOLDER
Satisfaction Assessment
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Stakeholder satisfaction is assessed by each of the Institution’s processes through satisfaction surveys. The results are reviewed and tabulated for reporting in the FSE.10 Performance Report.
PERFORMANCE AND PROCESS INDICATORS
Quality Management System
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The Institution plans and implements the monitoring, measurement, analysis, and improvement processes necessary to demonstrate compliance with product requirements, ensure the conformity of the management system, and continually improve its effectiveness.
Process performance is measured through indicators reported quarterly. These reports are prepared using the FSE.14 Indicator Fact Sheet and the FSE.10 Process Performance Report.
The following indicators measure the achievement of process objectives (measurement frequency, direction, indicator type, and result).
Main Campus Indicators:
- QMS Indicators 2024
- QMS Indicators 2023
- QMS Indicators 2022
- QMS Indicators 2021
- QMS Indicators 2020
- QMS Indicators 2019
Regional Campus Indicators:
- QMS Indicators 2024
- QMS Indicators 2023
- QMS Indicators 2022
- QMS Indicators 2021
- QMS Indicators 2020
- QMS Indicators 2019
Indicator Types and Monitoring Roles:
OBJECTIVE MEASUREMENT
Quality Management System
To assess the achievement of the Quality Management System objectives, several indicators were established based on performance reports submitted by the processes and on indicators from the Institutional Development Plan. These indicators are presented during the Management Review.
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Contact us
Quality Management System
Phone: +57 (607) 634 4000
Extension: 2921
Email: sgc@uis.edu.co
Campus Central UIS
Bucaramanga, Santander
Carrera 27 calle 9
Edificio de administración 3, segundo piso
Office Hours:
Monday to Friday:
7:00 a.m. – noon.
2:00 p.m. – 5:00 p.m.