ADMINISTRATIVE VICE RECTOR’S OFFICE
Quality Management Systems
OUS
Presentation
Universidad Industrial de Santander is a public and autonomous institution committed to the efficiency, effectiveness, and continuous improvement of its academic, mission-related, evaluation, support, and administrative processes, in line with its Institutional Project. Since 2009, UIS has held ISO 9001:2015 certification, which has raised its quality standards. This Quality Management System (QMS) makes it possible to standardize processes, promote a culture of quality, increase beneficiary satisfaction, and build trust in its processes. UIS is dedicated to strengthening the culture of quality and continuous improvement in its academic and administrative activities, contributing to the development of Higher Education.
QUALITY MANAGEMENT
System Objectives
- Ensure appropriate and relevant support for the development of UIS mission-related processes.
- Manage and administer the University’s available capacity to maximize the results of mission-related processes.
- Consolidate a culture of solving current and potential problems in University processes.
- Achieve a highly favorable perception among beneficiaries of the products and services offered by the University.
- Strengthen the culture of self-control among University staff.
- Provide beneficiaries with products and services within the required timeframes, according to their needs.
- Provide beneficiaries with truthful, clear, and respectful information that facilitates their interaction with the Institution.
PROCESS
Approach
The University adopts a process-based approach that connects the interrelationship among the different Strategic, Evaluation, Mission-Related, and Support processes. This approach is represented in the University Process Map and consolidates the documented framework of the Quality Management System.
The documented structure of each process is defined in the Process Map. To consult it, it is necessary to access the University INTRANET, which can be reached from inside or outside the University Campus facilities.
STEPS TO
Consult the Documentation
To consult the documentation of the University processes within the Integrated Management System, follow these steps:
Step 1
Go to the Intranet link.
Step 2
Enter your Intranet username and password.
Step 3
Locate the “Sistema de Gestión Integrado” (Integrated Management System) link and search for the documentation in the “Mapa de Procesos” ( Process Map).
Explore the
Intranet
Access the University network and consult all its processes.
OUTSTANDING
Achievements
2008
Certification of the Quality Management System for UIS under NTC ISO 9001:2000 in Mission-Related, Strategic, Evaluation, and Support processes.
2010 and 2011
Follow-up audit visit to the Quality Management System (QMS) by the certifying body.
2013
Certification of the Conciliation Center under NTC 5906:2012 until 2016.
Participation in the Colombian Quality Management Award, becoming the first university in the country to participate in this award, led by the Administrative Vice Rector’s Office.
2015
Renewal of the Institutional Quality Certification under NTC GP 1000:2009 and NTC ISO 9001:2008 until 2018.
2017
2019
Renewal of the NTC Certification for the Conciliation Center under NTC 5906, valid until 2022.
2021
Renewal of the Quality Certification until 2024.
2023
2009
Update to the NTC ISO 9001:2008 version and certification of the Legal Clinic, being the first in the country under this standard. Certification under NTC GP 1000:2009 until 2012.
2012
Renewal of the Institutional Quality Certification, in which the Language Institute was certified until 2015.
Participation in the sample of universities for the project Methodology for Process Management in Accredited Colombian Universities, carried out by Universidad de Medellín.
2014
.
2016
Renewal of the Conciliation Center Certification under NTC 5906 until 2019.
Follow-up audit by the certifying body under ISO 9001:2008.
2018
Recertification in Strategic, Evaluation, Mission-Related, and Support processes under the new version of the NTC ISO 9001:2015 standard.
2020
Follow-up of the Institutional Certification under NTC ISO 9001:2015.
2022
Successful follow-up by ICONTEC to the certification of the University Quality Management System under the NTC ISO 9001:2015 standard.
2024
STRATEGIC
Context
The analysis of the University’s strategic planning provides an overall view of the institution and its operation, which makes it possible to establish strategies that contribute to maintaining operations in the short, medium, and long term. The University’s planning is defined in the Institutional Project approved through Agreement 26 of 2018 of the Superior Council and in the Institutional Development Plan 2019–2030 approved through Agreement 047 of 2019 of the Superior Council.
With the purpose of strengthening the system and complying with regulatory requirements, several analytical tools have been developed to highlight the interrelationship of different factors such as the internal and external context, stakeholders, strategic planning, opportunities, roles and responsibilities for institutional information interaction, all of which are supported by knowledge management and change management.
DOCUMENTS OF
Interest
Document Update Bulletin
DOCUMENT
Razionalition
Quality Management System Document Rationalization (2020 to 2024)
Total Updated
852
Total Created
229
Total Deleted
178
RATIONALIZED
Documents
1259
Universidad Industrial de Santander presents the results of the document rationalization carried out over the last five years (2020 to 2024) within the framework of the Quality Management System.
| Year | Updated | Created | Deleted | Total |
|---|---|---|---|---|
|
2020 |
258 |
80 |
64 |
402 |
|
2021 |
209 |
49 |
27 |
285 |
|
2022 |
96 |
37 |
26 |
159 |
|
2023 |
117 |
28 |
20 |
165 |
|
2024 |
172 |
35 |
41 |
248 |
|
Total |
852 |
229 |
178 |
1259 |
GENERAL DOCUMENTS
Quality Management System
In order to strengthen knowledge management and share the changes and document updates of the Quality Management System, the Instructions, the Integrated Management Manual, several cross-functional procedures that apply to University processes, and the Bulletins that show the document dynamics are presented below.
PQRS
Requests, Complaints, Claims, and Suggestions
CURRENT CERTIFICATIONS
Management Systems
MANAGEMENT REVIEW
– QUALITY MANAGEMENT SYSTEM
.
The University reviews the Quality Management System at planned intervals to ensure its suitability, adequacy, effectiveness, and continuous alignment with the Institution’s strategic direction.
BENEFICIARY
SATISFACTION ASSESSMENT
.
The perception of beneficiary satisfaction is evaluated by each of the Institution’s processes through applied satisfaction surveys. The results are reviewed and tabulated for reporting in performance report FSE.10.
PROCESS INDICATOR PERFORMANCE
– QUALITY MANAGEMENT SYSTEM
.
The Institution plans and implements the monitoring, measurement, analysis, and improvement processes necessary to demonstrate conformity with product requirements, ensure conformity of the management system, and continuously improve its effectiveness.
The measurement of process performance is carried out through indicators presented quarterly. This report is prepared using the indicator life-cycle formats FSE.14 and the process performance report FSE.10.
Below are the indicators that measure compliance with process objectives (measurement frequency, direction, type of indicator, and result).
Central Campus Indicators:
- QMS Indicators 2024
- QMS Indicators 2023
- QMS Indicators 2022
- QMS Indicators 2021
- QMS Indicators 2020
- QMS Indicators 2019
Regional Campuses Indicators:
- QMS Indicators 2024
- QMS Indicators 2023
- QMS Indicators 2022
- QMS Indicators 2021
- QMS Indicators 2020
- QMS Indicators 2019
Types of Indicators and Monitoring Roles:
MEASUREMENT OF OBJECTIVES
– QUALITY MANAGEMENT SYSTEM
To evaluate compliance with the objectives of the Quality Management System, several indicators were formulated and fed into the performance reports submitted by the processes and the indicators of the Institutional Development Plan, which are presented in the Management Review.
GOALS, OBJECTIVES, AND MANAGEMENT
/ PERFORMANCE INDICATORS
.
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Contact Us
Quality Management System
phone: +57 (607) 634 4000
Extension: 2921
Email: sgc@uis.edu.co
Campus Central UIS
Bucaramanga, Santander
Carrera 27 calle 9
Edificio de administración 3, segundo piso
Office Hours
Monday to Friday
7:00 a.m.- noon.
2:00 p.m. – 5:00 p.m.